Today’s entry is a follow-up to one posted a few days after our wedding. I later mentioned that a review of the photographer was pending until proofs arrived in the mail. The proofs arrived but I thought, why not wait until the final prints are in-hand? After two deliveries we have the final prints and my review is ready.

Ups and downs included, it was a positive experience. Enchanted Forest Photography provided very personal service from start to finish.

You might be wondering what the “down” part is about. Actually, it has little to do with EFP and more to do with the mail carrier. Although our prints were sent via flat-rate USPS priority mail, the mailman thought it was okay to bend the package into our tiny mailbox, disregarding the rigid cardboard used inside. Unfortunately, two of the 5×7 prints were bent on the edge as a result.

Adding to the moment, upon opening the package I found that the 5×7 photos (four in total) came in two uncut sheets. Why not cut them? The wallet prints were cut and the edges trimmed to nice half-rounds. The 4×5s were cut. It was a detail that slipped through the cracks.

After only a few e-mails the problem was resolved and replacement 5×7 photos were sent via UPS at no charge. No one likes problems but when they’re resolved quickly and without fuss, that’s good service. EFP is very much an entrepreneur-level business, both in price and operation but they genuinely care about getting the job done right.

This entry was posted by Matthew Crumley on Tuesday, June 20th, 2006 at 11:35 PM. Matthew is currently a software developer who works on simulation devices and their user interfaces. In his spare time he reads the news, dabbles with code, is active in his homeowner association, and enjoys life with his wife and pet terrier. You can leave Matthew a comment or trackback from your own site. Follow comments to this entry via RSS. Explore other posts marked with these tags: immigrate, wedding.